Query Resolution Services
Sit back and relax!
Let Optima take away the stress of dealing with energy suppliers
As part of our client service, the Optima Services team monitors all your energy invoices to ensure you are not paying too much for business gas, electricity and water. When any supply query occurs, the Optima Services team is here to lead and assist from the start. We will resolve issues directly with utility suppliers to provide you with peace of mind that you are only paying for the services you need, whilst taking away the time and hassle of resolving queries.
Our Optima Services team uses Salesforce™ to ensure that all queries are managed in the most efficient manner. Regular reports are sent to the contracting suppliers to ensure SLAs are met and that service standards remain high. Checking gas, electricity and water bills is just one of the ways that we work to reduce the cost of business energy by eliminating errors made by utility suppliers.
Benefits
● Key industry relationships
● Fully audit trailed processes
● Online ‘Service Desk’ facility for all queries at any time
● Expert advice and specialist experience
● Dedicated Account Manager
● Tracked statuses of query cases
● Identify and resolve overcharges and errors
